Terms

— TERMS & CONDITIONS —

(Full Content)

1. Introduction

Welcome to Patil’s Lab Care Laboratory (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, diagnostic services, customer communication channels, and messaging services, including but not limited to WhatsApp Official Business API and Rich Communication Services (RCS).

Patil’s Lab Care Laboratory is a professional diagnostic and laboratory service provider operating from Shop No. G3, Ferrera Gardens, Gogol Salcete, Near Chowglee College, Margao, South Goa, Goa – India. By accessing our website, booking diagnostic tests, submitting personal information, or communicating with us via WhatsApp, RCS, phone, or email, you agree to be legally bound by these Terms.

If you do not agree with these Terms, please do not use our services.

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2. Definitions

• “User” means any individual who accesses our website, books services, communicates with us, or receives messages.
• “Services” include diagnostic tests, health reports, appointment scheduling, customer support, and digital communication.
• “Platform” refers to our website, WhatsApp Business API, RCS, and other digital tools.
• “Message” means transactional, service-related, or consent-based communication.
• “Applicable Law” means laws of India, including IT Act 2000 and allied rules.

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3. Acceptance of Terms

By using Patil’s Lab Care Laboratory services, you confirm that:

• You have read and understood these Terms.
• You are legally competent under Indian law.
• You consent to digital communication, including WhatsApp and RCS messages.

These Terms apply to all users without exception.

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4. Description of Services

Patil’s Lab Care Laboratory provides:

• Medical diagnostic and pathology testing
• Health reports and result delivery
• Appointment booking and reminders
• Customer support via phone, email, WhatsApp, and RCS
• Transactional, informational, and service-related messaging

All services are provided subject to medical standards, availability, and regulatory compliance.

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5. Eligibility

You must be:

• At least 18 years of age, or
• Using services under supervision of a legal guardian

By using our services, you confirm your eligibility.

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6. Account Registration

Certain services may require submission of personal details such as name, phone number, and test information. You agree to:

• Provide accurate and updated information
• Maintain confidentiality of any credentials
• Accept responsibility for all activities performed using your details

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7. User Responsibilities

Users agree:

• Not to misuse services
• Not to submit false or misleading information
• Not to violate medical, legal, or ethical standards
• Not to attempt unauthorized access to systems

Any misuse may result in service suspension or legal action.

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8. Payment & Billing Terms

• Payments must be made as per applicable test charges.
• Prices may change without prior notice.
• Payments once made are non-refundable unless stated otherwise.
• Billing disputes must be raised within 7 days.

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9. Subscription Renewal & Termination

Where applicable:

• Subscriptions may auto-renew unless cancelled.
• We reserve the right to suspend or terminate services for violations.
• Termination does not waive payment obligations.

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10. Use of WhatsApp Official API & RCS

Patil’s Lab Care Laboratory uses WhatsApp Official Business API and RCS strictly for:

• Appointment confirmations
• Test updates and reports
• Payment notifications
• Service alerts

All communications comply with Meta Business Policies and Telecom Regulatory Authority of India (TRAI) norms.

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11. Message Delivery & Compliance Policy

• Message delivery depends on telecom networks and platform policies.
• We do not guarantee delivery timing.
• Users may opt out anytime by replying STOP or contacting support.
• No promotional spam is sent without consent.

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12. Intellectual Property Rights

All content including:

• Website material
• Reports format
• Logos
• Communication templates

are the exclusive intellectual property of Patil’s Lab Care Laboratory. Unauthorized use is prohibited.

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13. Confidentiality

We maintain strict confidentiality of:

• Patient records
• Medical reports
• Personal data

Disclosure occurs only as required by law or with explicit consent.

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14. Disclaimer of Warranties

Services are provided “as is”. We do not guarantee:

• Specific medical outcomes
• Error-free reports
• Uninterrupted service availability

Medical decisions should always involve consultation with qualified healthcare professionals.

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15. Limitation of Liability

To the maximum extent permitted under Indian law:

• Patil’s Lab Care Laboratory shall not be liable for indirect, incidental, or consequential damages.
• Total liability shall not exceed the amount paid for the specific service.

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16. Indemnification

You agree to indemnify and hold harmless Patil’s Lab Care Laboratory against:

• Claims arising from misuse
• Violation of these Terms
• Incorrect information provided by you

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17. Governing Law (India)

These Terms shall be governed by and construed under the laws of India. Courts at Goa shall have exclusive jurisdiction.

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18. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on our website.

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19. Contact Information

Patil’s Lab Care Laboratory
📍 Shop No. G3, Ferrera Gardens, Gogol Salcete, Near Chowglee College, Margao, South Goa – India
📞 9975748804
📧 patilslabcare@gmail.com

At Patil’s Lab Care Laboratory, we blend precision with a personal touch to support your health journey every step of the way.