Policies

— PRIVACY POLICY —

(Full Content)

1. Introduction

Patil’s Lab Care Laboratory is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, website, or messaging platforms such as WhatsApp Business API and RCS.

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2. Information We Collect

We may collect:

• Personal Information: Name, phone number, email, address
• Medical Information: Test details and reports
• Device Information: IP address, browser type
• Cookies & Tracking Data
• Message Data: WhatsApp/RCS interactions

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3. Purpose of Data Collection

We collect data to:

• Provide diagnostic services
• Schedule appointments
• Deliver reports
• Communicate updates
• Ensure regulatory compliance

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4. Consent for WhatsApp & RCS Data Processing

By opting into WhatsApp or RCS communication, you provide explicit consent for:

• Transactional messages
• Service alerts
• Health-related notifications

Consent can be withdrawn at any time.

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5. Legal Basis for Processing

Data processing is based on:

• User consent
• Contractual necessity
• Legal obligations under Indian law

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6. How We Use Collected Data

Data is used for:

• Service fulfillment
• Customer support
• Compliance
• Internal record keeping

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7. Data Retention & Deletion

• Data is retained only as long as necessary.
• Medical records follow statutory retention norms.
• Users may request deletion where legally permissible.

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8. Data Sharing with Third Parties

We may share data with:

• Meta (WhatsApp)
• Google (Email, Cloud)
• Telecom Operators
• Regulatory authorities if legally required

No data is sold.

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9. Security Measures & Encryption

We implement:

• Access control
• Secure servers
• Encrypted communication channels
• Periodic audits

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10. Cookies & Tracking Technologies

Cookies help us improve user experience. You may disable cookies via browser settings.

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11. Data Transfer & Storage (India-based)

All data is stored on servers located in India or compliant jurisdictions, following Indian IT laws.

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12. User Rights

Users have the right to:

• Access their data
• Correct inaccuracies
• Request deletion
• Withdraw consent

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13. Policy for Children

We do not knowingly collect data from children under 18 without guardian consent.

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14. Updates to Privacy Policy

We may update this policy periodically. Changes will be posted on our website.

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15. Governing Law (India)

This Privacy Policy is governed by the laws of India.

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16. Contact Information

Patil’s Lab Care Laboratory
📍 Shop No. G3, Ferrera Gardens, Gogol Salcete, Near Chowglee College, Margao, South Goa – India
📞 9975748804
📧 patilslabcare@gmail.com